Patient Mobile Liaison Technician

The Patient Mobile Technology Liaison is a subject matter expert working with clinical staff to provide comprehensive clinical support by: 1. Providing ongoing and just-in-time MyChart Bedside training and associated support so that clinicians and patients have a detailed understanding of the application at an operational level, to provide optimal patient care. 2. Distributing and collecting MyChart bedside hardware to and from patients. 3.Assisting patients with MyChart bedside application on their personal device as appropriate. 4. Maintaining MyChart Bedside Hardware inventory and cleaning according to policy. 5. Advocating for system changes that enhance clinical usage, provide business value and align with TCHHN goals. 6. Triaging, troubleshooting and testing with the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.