Job Description
Customer Service Representative Onsite
Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249
Employment Type: Full-time ; $17-$18/hr
Supporting: Financial Services
About Us
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
Here's What the Job Really Looks Like
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.
How You'll Make an Impact
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
- High school diploma or GED
- Must not be on any corrective action or performance plans
- Must have relevant industry/program experience
- Health, dental, and vision coverage
- Flexible pay options: daily or weekly pay
- Paid time off
- 401(k) retirement plan
- Performance-based bonuses and incentives
- Paid training and tuition reimbursement
- Leadership development programs that really grow your career
- Career advancement opportunities across multiple departments
- Open access courses through Alorica Academy
- Employee assistance program for personal and professional support
- Wellness programs to support your physical and mental health
- Inclusive and diverse workplace culture
- Recognition programs that celebrate your achievements
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Additional voluntary benefits to meet your individual needs
- Referral bonuses for bringing great people to the team
- Modern tools and technology to help you succeed
- Onsite dining options, including an eatery with grab-and-go food and drinks
- Performance-based credits that can be earned to use at the onsite eatery
- Convenient onsite food options, including a Subway restaurant
- Comfortable second-floor lounge with soft seating and quiet space
- Dedicated lactation and prayer room for your comfort and privacy