Job Description
Account Manager Trainer
Learning & Development Team
Who We Are
At ATG USA, we're helping transform how the AEC industry works. As a trusted partner to architects, engineers, and construction professionals across North America, we provide the technology, expertise, and support our clients need to build smarter and more efficiently.
Our people are at the center of everything we do. We're looking for an Account Manager Trainer who is passionate about developing talent, building effective learning programs, and helping team members reach their full potential.
If you enjoy coaching others, creating engaging learning experiences, and driving measurable performance improvements, we'd love to hear from you.
What You'll Do
Design & Deliver Training Programs
Develop and facilitate training programs for Account Managers and other client-facing team members. You'll ensure employees understand the people, processes, systems, and skills needed to succeed in their roles.
Coach & Develop Talent
Provide ongoing coaching through one-on-one sessions, group workshops, and performance-based development initiatives. Help employees build confidence, strengthen skills, and improve results.
Partner Across the Business
Collaborate with department leaders to identify development opportunities, address skill gaps, and align training initiatives with business objectives.
Measure Training Effectiveness
Track participation, performance, and business impact. Use data and feedback to continuously improve training programs and share insights with leadership.
Maintain Compliance & Standards
Ensure all training content remains aligned with company policies, industry requirements, and applicable regulations.
Drive Continuous Improvement
Stay informed on learning and development best practices and continuously enhance training programs to maximize effectiveness and engagement.
What You'll Bring
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Strong communication, facilitation, and presentation skills
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Excellent organizational, project management, and prioritization abilities
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Experience developing and delivering training programs for client-facing teams
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Ability to build strong relationships and influence across departments
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A proactive, solutions-oriented approach to learning and development
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Alignment with ATG's GRIT values and enterprise mindset
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2+ years of experience in Learning & Development, Training, Sales Enablement, or Talent Development
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Bachelor's degree in Business, Communications, Human Resources, Education, or a related field preferred
Key Areas of Training Responsibility
Client Relationship Management
Train Account Managers to:
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Build consultative, long-term customer relationships
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Serve as trusted advisors and primary points of contact
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Maintain consistent communication and engagement
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Deliver exceptional customer experiences through accountability and ownership
Renewals, Growth & Revenue Retention
Develop Account Managers' ability to:
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Manage renewals proactively and accurately
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Identify opportunities for upselling and cross-selling solutions
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Communicate the value of ATG services and offerings
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Support customer retention and long-term account growth
Proactive Account Management
Coach team members on how to:
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Anticipate customer needs and identify potential risks
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Address challenges before they escalate
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Maintain a consistent follow-up cadence
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Drive customer satisfaction, engagement, and loyalty
Account Manager Enablement
Ensure Account Managers have the knowledge needed to:
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Stay current on Autodesk products, licensing models, pricing, and promotions
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Guide customers through solution selection and licensing decisions
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Identify opportunities to maximize customer value and adoption
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Position ATG as a trusted industry partner
What You'll Get
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An opportunity to shape employee performance, customer experience, and business growth
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The autonomy and flexibility to innovate and improve learning experiences
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Access to GreaterU and ongoing professional development opportunities
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The opportunity to work alongside a collaborative, high-performing team dedicated to continuous improvement
Benefits That Work for You
Health & Wellness
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Multiple medical plan options
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Dental and vision coverage
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Mental health and wellness resources through Bennie
Financial Well-Being
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Health Savings Account (HSA) and Flexible Spending Account (FSA) options
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401(k) with up to a 4% company match after 90 days
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Voluntary life, AD&D, disability, and supplemental health coverage
Additional Perks
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Three weeks of PTO
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Paid holidays and your birthday off
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Two paid volunteer days each year
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Professional development reimbursement
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Access to GreaterU for ongoing learning and growth
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Four-week paid sabbatical after six years of service
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Additional discounts and benefits through the Bennie Marketplace
Equal Employment Opportunity
ATG USA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to any legally protected characteristic.
This full-time position requires a minimum of 40 hours per week, with additional hours as needed to meet business demands. Candidates must be able to sit or stand for extended periods, travel between office locations, and occasionally lift up to 30 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
Applicants must be authorized to work in the United States without sponsorship.