Pediatric Ambulatory Practice Coordinator II

When we say “our community” we mean it.

UMMC Midtown Campus, one of two campuses of the University of Maryland Medical Center, has had a long history of working to keep our community healthy and has grown to become a trusted teaching hospital for medical and surgical care in Baltimore City.

Located in Baltimore’s cultural center near the historic Mount Vernon neighborhood, UMMC Midtown Campus is a 180-bed, community teaching hospital with a focus on helping people manage chronic diseases, including diabetes, hypertension, pulmonary conditions, and infectious diseases.

Pediatric Ambulatory Practice Coordinator II

General Summary

Under general supervision, performs scheduling, pre-authorization and administrative activities for patients. Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures.

2. Schedules outpatient tests and procedures as required.

3. Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system.

4. Creating, preparing, and coordination of outgoing referrals. 

5. Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate.

6. Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information.

7. Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking.

8. Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment. 

9. Assists with office supply tracking and ordering.

10. Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system.

11. Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival

12. Precepts Ambulatory Practice Coordinator I.

13. Inventory and ordering of supplies for practice while being mindful of office budget.

14. Participates in mock, regulatory, and accreditation surveys

15. Actively assists patients with MyPortfolio engagement and education 

Minimum Qualifications:

• High School Diploma or equivalent (GED) is required.
• Minimum of one year of general clerical, front office, and/or administrative experience required, preferably in a healthcare setting.
• Knowledge of health insurance plans including Medicare, Medicaid, and MCO.
• Proficiency with computers is required (Microsoft Suite, Webex, etc)
• Proficiency with registration and scheduling and call center software preferred (EPIC).

Preferred Qualifications:

• 3 years of experience
• 2 years of customer service experience