Customer Service Representative

  Ridley Feed Ingredients, an Alltech® company, is seeking a full‑time Customer Service Representative to join our Mendota, IL team. We specialize in thoroughly researched, competitively priced micro feed ingredients, vitamin and mineral premixes, and feed additives serving regional manufacturers, distributors, wholesalers, and large livestock and poultry producers.  Position Overview  This role serves as the primary customer contact within the office. Responsibilities include receiving customer orders via phone, email, fax, or other channels; entering orders into D365 following established SOPs; monitoring order progress through production and scheduling; coordinating inbound and outbound shipments with other Alltech locations; keeping customers informed; and processing invoices.  Key Responsibilities  Receive and process customer orders  Enter orders into D365 and follow through to invoicing  Coordinate production scheduling, delivery, and pickup  Communicate order status updates to customers  Support inter‑location shipments  Perform additional administrative and customer service duties as needed    Qualifications  High school diploma or equivalent  Strong customer service and communication skills  Solid computer and math skills  Ag‑industry experience is a plus    Benefits (effective Day 1, except STD/LTD)  Competitive pay  Annual incentive opportunity  Two medical and two dental plan options  Vision plan  401(k) with generous match  Flexible spending accounts  Health savings account  Disability and life insurance  Paid holidays and vacation