Credit & Collections Analyst

Job Summary: We are seeking a highly motivated and detail-oriented Credit and Collections Analyst to join our team in our Charlotte, NC office. This is a permanent, full-time position reporting directly to the Supervisor of Credit and Collections. The ideal candidate will be a strong team player who can effectively manage and prioritize multiple responsibilities while maintaining a focus on delivering results.   Essential Duties and Responsibilities: Review and perform collections for an assigned portfolio of customer accounts Proactively follow up on high-value invoices via phone and email in alignment with team collection strategies to ensure timely payment Investigate and follow up on past due accounts to determine root causes Identify and implement strategies to improve customers’ DSO (Days Sales Outstanding) and reduce payment cycles Maintain accurate records, collection notes, and customer information in the Prophet 21 (P21) system Email monthly statements to customers within the assigned portfolio Review sales orders placed on credit hold and evaluate risk Assess payment history to determine credit hold status or credit limit adjustments Investigate and resolve unauthorized deductions in collaboration with the sales branch Establish repayment plans for delinquent accounts within policy guidelines Process customer credit card payments as required Develop and maintain strong partnerships with internal teams, including Sales, Cash Application, and Billing Build and nurture relationships with external customers, ensuring timely and professional communication   Education and Experience Requirements:   Bachelor’s degree in Finance, Business Administration, or a related field 3 to 5 years of experience in B2B collections Proficiency in Microsoft Office, with strong skills in Microsoft Excel Experience with Prophet 21 (P21) software is strongly preferred   Key Competencies:   Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to work independently and within a team Capable of managing multiple tasks and priorities in a fast-paced environment Customer-focused with a proactive approach to issue resolution This is an excellent opportunity for a finance professional looking to grow their career with a stable and supportive organization. If you are passionate about credit and collections and enjoy building relationships both internally and externally, we encourage you to apply.