Service Engineer 4

JOB SUMMARY:

The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability.

The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions.
• Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns.
• Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge.
• Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues.
• Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes.
• Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives.
• Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations.
• Negotiate and support warranty cost recovery discussions with customers when required.
• Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient.
• Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance.
• Mentor and train colleagues to strengthen technical capability within the team.

QUALIFICATIONS:

• Bachelor’s degree in engineering or a related field 
• 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related 

SKILLS AND ABILITIES:

• Strong analytical capability using mathematical and computational techniques to analyze large datasets.
• Advanced vehicle component and system diagnostic knowledge.
• Ability to perform data acquisition, analysis, and interpretation for complex technical issues.
• Effective presentation and communication skills with internal and external customers, including executive-level audiences.
• Working knowledge of automotive regulations such as NHTSA and FMVSS requirements.
• Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners.
• Proficiency with business intelligence tools and data analysis platforms.

BENEFITS SUMMARY:

• Medical, Dental, Vision, Prescription Drug plans  
• 401K with 4% Company Match 
• Vacation/PTO and 13 paid Holidays 
• Bonus Program 
• FSA/HSA and Dependent Care Programs 
• Company provided Life, Disability, ADD and Business Travel Insurance 
• Various No Cost Wellness & Chronic Condition Management Programs 
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc. 
• Tuition Reimbursement  
• Career Development and Ongoing Training  
• Employee Assistance Program  
• Employee Spotlight and Recognition Program 
• Volunteer Opportunities  
• Onsite Fitness Center (vary by location) 
• Cafeteria and food markets (vary by location)  
• Onsite Health Clinic and Pharmacy (vary by location) 

Annual salary: $123,000 – $153,000