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Job Description
- Monitor network dashboards and alerting systems (e.g., incident response management (IRM) for anomalies, perform initial triage to classify severity, and act on alerts within defined service level objective (SLOs).
- Troubleshoot and resolve low to moderate complexity network incidents affecting wired/wireless networks, routing, switching, and firewalls by following standard operating procedures (SOPs).
- Implement routine network changes, such as port configurations, virtual local area network (VLAN) assignments, and software updates, following approved change requests (CRs) and performing pre- and post-change verifications.
- Maintain network diagrams, manage user-reported tickets, coordinate with vendors/internet service provider (ISPs), and escalate high-impact issues to executive engineers with detailed diagnostic information.