Guest Service Officer - Mandarin Speaking
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Bali at Jimbaran Bay is proud to provide our guests with the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Resort Bali at Jimbaran Bay is located on the southern tip of the island of Bali on the northeast slopes of the Bukit peninsula. Luxuriously appointed private villas are built into a gently terraced hillside named Bukit Permai, which means "beautiful hill".About the role:
The Guest Service Officer (Mandarin Speaking) is responsible for delivering a seamless and personalized arrival and stay experience for guests. This role acts as a key point of contact, assisting both Russian-speaking and international guests with inquiries, reservations, and service requests while upholding Four Seasons’ luxury standard.
What you will do:
Welcome and assist guests with check-in and check-out procedures
Provide personalized service to Russian-speaking guests, ensuring clear communication and comfort
Handle guest inquiries, requests, and complaints promptly and professionally
Coordinate with housekeeping, concierge, and other departments to meet guest needs
Provide information about hotel facilities, dining, and local attraction
Maintain accurate guest profiles and preferences in the system
Assist with room reservations, upgrades, and special arrangements
Ensure all interactions reflect Four Seasons’ service excellence standards
Handle cash transactions and billing accurately when required
What you bring:
1 - 2 years' experience working within a luxury hotel or similar environment
Excellent interpersonal skills and communication skills
Guest centricity and understanding the importance of guest’s preferences.
Fluency in Mandarin and English (spoken and written) is required
Ability to work in a fast-paced, multicultural environment
Proficiency in hotel systems (e.g., Opera) and Microsoft Office
Diploma or degree in Hospitality Management, Tourism, or related field
What we offer:
Competitive Salary, wages, and a comprehensive benefits package.
Excellent Training and Development opportunities.
Employee Discount for stays at any Four Seasons worldwide.
Complimentary Employee Meals.
The job requires applicants to have current work authorization in Indonesia
Only short-listed applicants will be notified.
Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media:
https://www.fourseasons.com/jimbaranbay
Instagram: https://www.instagram.com/fsbali/
Twitter: https://twitter.com/fsbali