Concierge - Blackberry Farm
Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests' requested expectations are met.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Pay Rate: $18.00 per hour.
• Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times.
• Be a point of contact for guests before their arrival to inform them of special events during their stay and answer any questions they may have.
• Gathers/tracks guest information and preferences by maintaining the guest database.
• Creates unique memorial experiences for our guests.
• Review traces daily and confirm information with other departments.
• Audit activity and spa bookings to ensure accuracy.
• Communicates accurate guest information & preferences to other team members & departments.
• Monitors website content to ensure accurate event information is posted.
Must comply with all company policies and procedures.
Regular and consistent attendance is required to fulfill the essential functions of this position.
Must be able to work well with other Team Members and managers, and interact with our guests.
SUPERVISORY RESPONSIBILITY
• None
EDUCATION and EXPERIENCE
• A high school diploma is required
• Must have a valid driver's license
• Hotel Front of House operations experience preferred
LANGUAGE SKILLS
• Ability to communicate well with guests and fellow staff
• Non-verbal communication skills are important
• Must have excellent verbal & written communication skills
MATHEMATICAL SKILLS
• Basic math skills are required.
REASONING ABILITY
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
• Must be able to listen carefully to guest requests and execute them promptly
PHYSICAL DEMANDS
• Must be able to sit or stand for long periods
• Must be able to operate a company vehicle or golf cart
WORK ENVIRONMENT
• General office
• Must be able to sit for long periods of time
• Must be able to work outside in all weather conditions