FNOL Agent

Key roles 

As an FNOL agent you are the first point of contact for the policyholders of Leading Insurers in Ireland.  

You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.  

Specific responsibilities (including but not limited to) 

• Capture all information regarding the claim accurately and promptly   

• Offering advice to customers on the process, their right and what to expect   

• Update records with all relevant documentation, maintaining Web Elite   

• Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service   

• Assign relevant claims handlers to the claim   

• Delivering a positive service, with an empathetic ear where necessary   

• Contributing toward the success of team and individual SLA’s   

• Assisting Section Head, Line Managers, and team members to nurture an excellent team environment   

• Provide recommendations to team management on how to improve process, service, and customer experience   

• Working to achieve agreed metrics in settlement rates, calls answered, claims completions   

Qualifications/skills 

• Capture all information regarding the claim accurately and promptly   

• Offering advice to customers on the process, their right and what to expect   

• Update records with all relevant documentation, maintaining Web Elite   

• Creating key relationships with branch administrators, claims handlers and external providers to safeguard quality of service   

• Assign relevant claims handlers to the claim   

• Delivering a positive service, with an empathetic ear where necessary   

• Contributing toward the success of team and individual SLA’s   

• Assisting Section Head, Line Managers, and team members to nurture an excellent team environment   

• Provide recommendations to team management on how to improve process, service, and customer experience   

• Working to achieve agreed metrics in settlement rates, calls answered, claims completions   

Benefits of working for Sedgwick in Ireland 

• Remote Working  

• Education Contribution 

• Career development and progression 

• Tax Saver Travel Scheme 

• Sedgwick's Sports & Social Club 

• Discounted Personal Training group circuit classes 

• Montessori & After School Care 

• Discount Benefits 

• Employee Assistance Programme 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.