Administrative Professional 4

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Employee and Business Services

The Office of Employee and Business Services (OEBS) provides customer service and operational support to ODJFS through five bureaus: Business Services, Civil Rights and Labor Relations, Human Resources, Multimedia Services, and Training and Educational Services. OEBS customers include all ODJFS employees, clients, service providers, county agencies, and the public. Learn more about the office by visiting the ODJFS OEBS webpage.

What You Will Do:

• Serve as the first point of contact at the agency’s front desk, providing professional and courteous assistance to staff, partners, and the public. 

• Support the Director’s learning initiatives (i.e. Topic of the Month), including list management, and alignment with leadership priorities.

• Support the Training & Educational Services bureau with administrative tasks that advance office and agency initiatives. 

• Handle confidential information responsibly and maintain accurate, complete records. 

Day-to-Day You Will:

• Welcome and assist all Director’s Office floor visitors, verify identification, and escort individuals to secure locations in accordance with safety and security protocols.

• Answer, route, and triage incoming calls in alignment with agency service standards.

• Maintain front desk procedures, call trees, and visitor management checklists.

• Manage lists, communications, resources, and reports for bi-monthly learning initiatives.

• Provide administrative support to Training and Educational Services. 

Necessary Skills:  

• Strong customer‑service skills with the ability to professionally engage internal and external visitors. 

• Excellent communication skills, including call‑handling and written communication. 

• High attention to detail and accuracy across recordkeeping, documentation, and compliance. 

• Ability to follow and enforce safety and security protocols consistently. 

• Ability to handle confidential information with discretion. 

• Competence in supporting administrative, training, and program‑coordination activities. 

Schedule: Full-time. 

Hours:  Standard workdays are Monday through Friday. Hours are between 8:00 am and 5:00 pm. 

Location: James A. Rhodes State Office Tower, 30 E. Broad St., 32^nd Floor, Columbus, OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): 20033543. 

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following: 

Option 1:

• Completion of associate core coursework in secretarial science or business office applications from accredited career school or community college;

• AND 12 mos. exp. in secretarial/administrative professional field.

Option 2:

• 30 mos. exp. or 30 mos. trg. in secretarial/administrative professional field.
   

Option 3: 

• 12 mos. exp. as Administrative Professional 2,16872.

Option 4:

• Equivalent of minimum class qualifications for employment noted above.

   

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 10. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $26.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 10	Step 1	Step 2	Step 3	Step 4	Step 5
Hourly	$26.92	$28.40	$29.93	$31.66	$33.35
Annual	$55,994	$59,072	$62,254	$65,853	$69,368
Months of Employment	At Hire	6 Months	18 Months	30 Months	42 Months

 

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.