AI Transformation Lead, Customer Support

This role is a highly strategic individual contributor responsible for driving AI transformation across the Customer Support organization. As the AI Transformation Lead, you will lead the identification, development, and scaling of high-impact AI use cases that improve both customer experience and employee productivity. This role uniquely combines bottoms-up innovation—capturing ideas from frontline support teams—with top-down strategic initiatives aligned to enterprise AI priorities.   You will operate at the center of Support AI, acting as a bridge between business teams, AI leadership, and technical partners to translate real-world challenges into...