Business Operations Manager

The Business Operations Manager plays a critical role in driving operational excellence across the franchise support teams supporting both franchise and retail locations. This position streamlines workflows, oversees KPI performance, enhances franchisee support, and enables effective execution of strategic initiatives. The role requires a highly organized and proactive professional who can balance internal operational priorities with the needs of franchise partners, while identifying opportunities to improve scalability, consistency, and overall business performance. Key Responsibilities Own and drive daily operational coordination across the FSC to ensure alignment and execution of key business priorities Partner with leadership and cross-functional teams to support the rollout and execution of initiatives impacting both franchisees and retail operations Support franchisee operations by coordinating resources, communication, and process alignment between the support organization and the field Identify and implement process improvements that enhance efficiency, scalability, and consistency across both franchise and company-operated environments Develop, standardize, and maintain operational workflows, documentation, and reporting to support system-wide consistency Act as a liaison between internal teams and franchise partners to ensure clarity of expectations, timelines, and deliverables Support financial and operational processes including budgeting, expense tracking, and invoice management across supported functions Analyze operational performance metrics across the system and provide insights and recommendations to leadership to drive performance improvements Coordinate business rhythms including meetings, communications, and crossfunctional alignment across multiple stakeholders Ensure alignment with company policies, brand standards, and operational procedures across franchise and company-owned locations Serve as a key point of contact within the Franchise Support Center for internal stakeholders, vendors, and service providers Manage sensitive and confidential information with professionalism and discretion Support executive-level communications, reporting, and operational cadences Qualifications Bachelor’s degree or equivalent practical experience 4+ years of experience in business operations, franchise support, or a related field Experience working in a multi-unit or franchise-driven environment strongly preferred Proven ability to manage cross-functional initiatives and drive execution in a fastpaced environment Strong organizational and prioritization skills with the ability to manage multiple workstreams simultaneously Excellent communication skills with the ability to engage effectively with both internal teams and franchise partners Analytical mindset with experience leveraging data to inform decisions and improve performance Proficiency with productivity tools (e.g., Microsoft Office Suite) and familiarity with operational and reporting systems Working knowledge of project management concepts (timelines, milestones, dependencies, deliverables) Proactive, solutions-oriented approach with strong attention to detail