Retail Branch Manager

Ignite your potential. Impact what matters.

Hi, we’re HUB–a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy–so you’re ready for tomorrow.

The Opportunity:

We're looking for a Retail Branch Manager to lead branch operations, keeping things running efficiently while supporting a high-performing team. This role sits at the intersection of operations, people's leadership, and client service, and reports directly to regional leadership.

What You'll Do:

• Oversee day-to-day branch operations including scheduling, performance monitoring, and ensuring the branch runs efficiently and professionally

• Drive revenue growth and profitability by holding the branch accountable to KPIs across top-line growth, contribution, compensation management, and client engagement

• Build and sustain a sales culture by reviewing goals with the team, identifying opportunities to cross-sell and upsell, and leading by example

• Manage client escalations and complaints, seeking resolution between clients, staff, and insurance companies

• Coach, train, and develop branch staff, including onboarding new hires and identifying performance barriers

• Monitor employee performance and provide regular reporting to regional leadership

• Ensure receivables are current and branch administrative processes are running to standard

• Maintain current knowledge of insurance products across auto, personal lines, and commercial lines to support staff day-to-day

• Maintain licensing in good standing, including attending continuing education as required

What We're Looking For:

• 5+ years of insurance industry experience

• Level 2 insurance licensing required, with a CAIB designation highly valued

• Demonstrated experience in a people leadership or branch management role

• Experience working across organizational or functional boundaries

• Strong analytical and decision-making skills with solid business acumen

• Excellent relationship-building skills with a genuine client service orientation

• Ability to manage competing priorities in a fast-paced environment

• Proficiency with Microsoft Office

• Post-secondary education in Business Administration is an asset

Why Join HUB?

• An exceptional, welcoming, and inclusive company culture

• Excellent compensation, benefits, RRSP match, referral incentives, and company perks

• Work flexibility

• Paid educational training and vast learning opportunities

• Room for advancement and growth within the organization

• Paid day off for your birthday–we want to celebrate you!

What makes us different than all the rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families, and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking

• Integrity: We do the right thing every time

• Teamwork: We work together to maximize results

• Accountability: We measure and take responsibility for outcomes

• Service: We serve clients, communities, and colleagues

 

Ready to join HUB and build a career in a rapidly growing industry? Apply for the Retail Branch Manager opportunity today!

 

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

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