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Job Description
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
- Analyze data and insights to identify systemic improvement opportunities. Own and execute projects to lead improvements in product, technology, operational process, policy and customer awareness.
- Partner with our Sales, Agency, and other cross-functional partner teams to own and continuously improve the journey of all clients across, resolve complex issues and understand customer pain points.
- Share data and customer insights, and provide expert recommendations to our partner teams to advocate product and process improvements, driving continuous optimization. Act as a primary point of contact for product-related inquiries, demonstrating a deep understanding of product functionalities and best practices.