Service Desk Consultant

Hello! We are looking for a few people to be part of our NTT Data Business Solutions MSC MY family. If you're looking for a career in SAP world, we are here to give you a fresh start and internal support. Be part of our SAP Service Desk Now!

 

Do you love challenges?

• Responding to customer’s inquiries and incidents reporting according to SLA 
• Create incident / service request tickets in the ticketing system for further processing 
• Monitor the processing status of customer’s requests / incidents 
• Forwarding of customer’s requests to the responsible teams 
• Providing customer regularly status reports (for example troubleshooting or handling process)
• Perform ticket follow up and monthly reporting
• Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.

 

Convince us with your potential!

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Entry/Junior level: Fresh graduate with an IT background
• Professional level: 1 year of working experience in IT ServiceDesk
• Some basic knowledge of SAP functional modules would be beneficial
• Possess strong communication skills (written and verbal in English)
• Able to adapt to a process-oriented environment with multiple regions
• Punctual, diligent, positive attitude, and strong sense of responsibility
• Willing to learn and be dynamic to new challenges, in line with the organization’s expansion plans
• Extrovert personality is highly preferred (social, outgoing, etc)
• Required language(s): English (fluent in written and spoken)
• Applicants must be willing to work in Cyberjaya.
• ITIL Certification is a plus
• Shift duty is required 24/7