Enterprise IT Operations - Support Technician
Job Description
Position: Enterprise IT Operations - Support Technician
Hybrid role: 4 days a week from our Amsterdam office & 1 day working from home
Full time / Part time role: Full time, Monday - Friday 37.5 hours
Please note this a 1 year contract position.
Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role:
Are you a tech-savvy problem-solver with a passion for making things run smoothly and providing excellent support? We have got an opportunity for you!
Join our Enterprise IT Operations (EIT OPS) department at JET as a level 2 IT Support Specialist
We are looking for a technician who embodies our values of lead, deliver, and care by proactively managing our tech infrastructure. You will bring fresh ideas to simplify our systems, challenge the status quo to improve efficiency, and push for excellence in every ticket you resolve to help drive the JET vision forward.
These are some of the key components to the position:
Provide top-notch support to JET users through our user-friendly ticketing system and the “Techaway Bar” at our Amsterdam headquarter.
Collaborate with various support teams to test and implement innovative solutions while addressing any issues that arise.
Contribute to local and global projects, and initiatives related to EIT operations, ensuring their successful execution.
Offer support for infrastructure and operations in both local and remote offices, from printers to conference rooms.
Share your knowledge and experience with our talented global team members, helping them grow into IT experts.
Your average day may look like this:
You kickstart your day with a coffee while checking through your emails, messages, open tasks, and ongoing projects. Equipped with ticketing systems and device management tools, you plan your day with a keen focus on critical business priorities.
In the morning, you discuss, with your colleagues, challenges you may have encountered, your priorities of the day/week, ask for support if needed, and share any interesting findings from the previous day, such as new knowledge, changes within the company or expectations of the day.
Throughout the day, your main focus is supporting our customers, including critical business priorities, updating your tickets, tasks and participating in global team meetings. Your day may be interrupted by emerging issues, new challenges, and brief breaks, but rest assured, no two days will be the same.
What will you bring to the team?
Proven experience in tech support (online and on site)
Broad knowledge of:
Identify and access management platforms (such as Okta)
Office printers management
General knowledge of Hardware management and deployment
Off-boarding and onboarding
Knowledge of audio/visual including meeting rooms signage, supporting equipment and in office events
Ideally, you will also have previous experience with Jira and Jira Asset Management, Google Suite and Google Admin, Managing mobile devices and SIM cards and Communication tools such as Slack, Google Meet
Strong investigative and problem solving skills with curiosity and passion for solving most complex issues
A keen interest in staying up-to-date with the latest technologies and industry trends.
Self management attitude, comfortable with change and thriving in fast-paced environments - build rapidly, test briefly and roll out successes quickly
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
Are you ready to join the team? Apply now!
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