SDS RX Messenger

An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier company, specializing in the transport of nuclear medicine. Our Mission is to enhance the quality of patient care, one delivery at a time. No matter the circumstance, you can count on us to deliver! Right patient, right place, right time.

Position: Messenger

Pay: $17/hr.

Messengers are a crucial link in the logistics chain, ensuring that packages and documents reach their destination swiftly, securely, and as directed. Employed by delivery services, messengers operate under the guidance of dispatchers, who provide real-time instructions and assignments. This role is best suited for individuals who thrive in dynamic environments, value punctuality, and possess a strong sense of responsibility.

Primary Responsibilities

Messengers are entrusted with a wide range of tasks, all centered around the safe and timely pick-up and delivery of packages. Their daily routine is shaped by dispatcher directives, customer requests, and the overall operational demands of the delivery service.

• Pickup and Delivery: Collect packages, documents, or parcels from designated locations, such as offices, warehouses, retail stores, or private residences. Deliver them to specified addresses, adhering strictly to the instructions provided by dispatchers and ensuring compliance with company protocols.
• Timeliness: Consistently meet or exceed expected delivery times, maintaining a schedule optimized by dispatcher assignment and traffic conditions. Messengers are expected to manage their routes efficiently, using company tools or navigation systems for real-time updates.
• Communication: Maintain clear, professional, and prompt communication with dispatchers throughout their shift. Messengers must be able to receive assignments, report on delivery status, and relay any obstacles encountered during transit.
• Customer Service: Represent the delivery service with courtesy and professionalism when interacting with customers. Messengers provide signature verification, answer questions, clarify delivery details, and ensure a positive customer experience.
• Documentation: Accurately complete all paperwork or digital records required for each delivery. This includes logging pickup and drop-off times, obtaining necessary signatures, and noting any discrepancies or incidents.
• Package Handling: Ensure packages are handled with care and stored securely during transit. Messengers must follow safety guidelines for fragile, valuable, or sensitive items, and report any damage or loss immediately.
• Equipment and Vehicle Use: travel on foot but occasionally can require operation of a company-provided vehicles, depending on route requirements. Messengers are responsible for maintaining their assigned equipment in good condition and reporting any mechanical issues.
• Punctuality and Reliability: Messengers must consistently arrive on time for shifts and complete deliveries within the assigned window. Reliability and accountability are essential, as late or missed deliveries can disrupt operations and damage customer trust.
• Attention to Detail: Accurate reading and interpretation of delivery instructions is critical. Messengers must confirm addresses, package contents, and recipient details to avoid errors.
• Navigation Competency: Proficiency with GPS devices, mapping applications, or traditional maps is required. Messengers should be familiar with local streets, traffic patterns, and alternate routes to avoid delays.
• Physical Stamina: The role may involve extended periods of walking, riding, or driving, and handling packages of various sizes and weights. Physical fitness, dexterity, and the ability to safely lift and carry parcels are important.
• Professionalism: Messengers must conduct themselves appropriately at all times, respecting customer privacy and property, and representing the company’s values in every interaction.
• Problem Solving: In the event of traffic disruptions, adverse weather, or delivery complications, messengers are expected to adapt quickly and communicate with dispatchers for resolution.
• Integrity: Trustworthiness is paramount, as messengers may handle valuable or confidential shipments.

Key Skills and Qualifications

• Punctuality and Reliability: Messengers must consistently arrive on time for shifts and complete deliveries within the assigned window. Reliability and accountability are essential, as late or missed deliveries can disrupt operations and damage customer trust.
• Attention to Detail: Accurate reading and interpretation of delivery instructions is critical. Messengers must confirm addresses, package contents, and recipient details to avoid errors.
• Navigation Competency: Proficiency with GPS devices, mapping applications, or traditional maps is required. Messengers should be familiar with local streets, traffic patterns, and alternate routes to avoid delays.
• Physical Stamina: The role may involve extended periods of walking, riding, or driving, and handling packages of various sizes and weights. Physical fitness, dexterity, and the ability to safely lift and carry parcels are important.
• Professionalism: Messengers must conduct themselves appropriately at all times, respecting customer privacy and property, and representing the company’s values in every interaction.
• Problem Solving: In the event of traffic disruptions, adverse weather, or delivery complications, messengers are expected to adapt quickly and communicate with dispatchers for resolution.
• Integrity: Trustworthiness is paramount, as messengers may handle valuable or confidential shipments.

Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

SDS RX Messenger (US)