Fremont - Retail Shift Leader

Retail Shift Leader Position Responsibilities:    Provide quick and friendly guest service to our guests within the car wash  Exceed Guest expectations  Oversee all aspects of the site  Retain and create new customer relations  Maintain unit, grounds, and car wash  Must be able to open and close wash   Maintain maintenance logs, inventory, and reports as needed  Communicate good news, bad news, breakdowns, etc. with Assistant and Site Leader  Implement and enforce policies, procedures, and the employee handbook to all team members   Unite management: work with the Assistant Manager and General Manager to ensure all site responsibilities are complete.   Update, maintain, add tasks, and ensure proper completion of hourly checklist  Maintain and fill detergent and wash supply  Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance  Maintain awareness of chemical titrations and volumetric   First point of contact for guest relation issues  Properly handle wash issues before escalating  Report daily highlights of team members, equipment, and sales  Daily and preventative maintenance of wash equipment  Able to work opening, mid, and closing shifts on a weekly basis   Ensure every team member in Flight Deck 1 is executing proper dialogue   Team Member Relations:   Aid in managing the team and developing relationships  Following checklists  Provide team accountability   Any additional tasks that pertain to benefitting the company and taking care of the guests  Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Concierge hourly positions.   Train new team members and franchisees through the Proficiencies Acquired Credentialing book  Train new team members on awareness and safety procedures  Opportunities to travel and train staff at Tommys locations  Other duties as assigned; duties and responsibilities may change at any time with or without notice.     Position Qualifications & Candidate Attributes:  High school diploma or GED.   Must be willing to work hard, build relationships, and love people!  Must be proficient in all opening and closing tasks.     Supervisory Responsibility  This position has no direct supervisory responsibilities.   Position Type/Expected Hours of Work  This position can be either part or full-time. On average the part-time team member will work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.  Work Environment  This position operates in a professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm. This role routinely operates in all areas of the car wash facility, including both indoor and outdoor work.   Physical Demands  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the team member must be able to:   Able to work in a fast-paced environment   Able to move about inside the office to access file cabinets and office machinery, etc.  Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information  Able to move equipment weighing up to 30-50 pounds  Able to work and commute in all weather conditions  Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.   Travel  Travel is not required for this position.   Other Duties  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.