Operational Resource Manager

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB? 

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business 

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Primary Role: 

The Operational Resource Manager at HUB International is an integral member of the operations team and will provide direct support related to operations and client services. 

Duties and Responsibilities: 

The duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload. 

• Manage and maintain front desk area, lobby and help with upkeep in kitchen/lounge area 

• Maintains a professional, welcoming, and brand-consistent environment for all clients, visitors, and employees, serving as a key ambassador of the organization's first impression and overall workplace culture 

• Answer multi-line phone system (including transfers) 

• Manage and distribute of incoming and outgoing mail 

• Scan mail into our Agency Management System and deliver it electronically to client service teams 

• Provide other clerical functions as needed such as photo coping, stuffing envelopes, preparing policy books, assembling Auto ID Cards 

• Provide clerical and administrative support to operations and client service departments 

• Assist with HUB event planning and execution 

• Provide assistance to other specialized OSC positions (ie: licensing, multi-media, carrier relations, accounting) 

• Ordering of office supplies 

• Building liaison/logging work orders as needed 

• Vendor management/repairs (mail, equipment) 

• Provide oversight and organization of OSA team members to carry out various administrative tasks. 

• Miscellaneous administrative duties/projects as needed 

Key Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.  

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. 

• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Quality Management – Demonstrates attention to detail. 

• Project Management – Ability to lead and contribute to team and adhere to deadlines. 

Qualification Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience and Education 

• 1 year or more of prior office experience required 

• High School Graduate or a Certificate of High School Proficiency, Age 21 or older 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events. 

Other Requirements: 

Must hold a valid Driver’s License 

Dependable transportation 

Public Speaking/Language Skills: 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates. 

• Bilingual in English and Spanish a big plus. 

Math Skills: 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability: 

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

Computer Skills: 

• To perform this job successfully, an individual should be proficient in Adobe, Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team. 

About Us 

HUB International is a recognized global leader dedicated to helping individuals and 

companies navigate risk and manage the complexities of insurance. 

Join the HUB team! 

Apply today!