Surveillance Officer

SURVEILLANCE OFFICER JOB SCOPE:

Surveillance Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure.

 
DAILY JOB DUTIES:

• Use a CCTV system to monitor and review activity throughout the casino property

• Work with employees within the department as well as other departments to investigate incidents

• Complete typed reports/logs and preserve video as evidence

• Maintain surveillance on all casino operations for errors, theft, fraud and regulatory violations

• Respond to casino activity and utilize necessary equipment to identify, record and document illegal and unusual activities occurring on the property

• Work with law enforcement agencies to review and investigate crimes, and may represent the casino in litigation as required

• Identify and/or review incidents such as departmental violations, risk management concerns, monetary variances and player disputes

• Monitor various systems for malfunctions and report/document them as needed

QUALIFICATIONS:

• High School Diploma or equivalent

• Must be 21 years of age or older

• High degree of professional and personal integrity/ethics

• Must have basic computer and arithmetic skills

• Must be able to obtain/maintain a gaming license through the MLGCA

• Able to work day, evening or overnight shifts, including holidays and weekends

• Able to speak, read and understand English

• Able to complete an on-the-job 90-day training program, with various tests and assessments

THE PREFERRED CANDIDATE:

• Has had Surveillance employment or equivalent investigation/gaming/casino experience

• Has excellent interpersonal and verbal/written skills

• Has knowledge of casino table games, cheat tactics, and cash handling scams

• Is able to understand and adapt to changing departmental/property/regulatory policies & regulations

• Is able to work independently and proactively when work is not assigned

• Is naturally curious and enjoys investigating freely

WORK ENVIRONMENT:

• Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records

• Able to respond calmly in crisis and mentally stressful situations, and can make rational decisions

• Able to lift and carry up to 20 pounds

• Able to respond to audible and visual cues and alarms

• Able to sit for extended periods of time

• Able to control a joystick and inputs on keypads

• Able to speak clearly and comfortably on a phone and/or handheld radio

• Must have good personal hygiene and a professional appearance

COMPENSATION & BENEFITS:

• $21.00 per hour

• 40 hour scheduled work week, with consecutive days off, generally static

• Overtime opportunities available, when necessary, typically first come first serve

• Bi-weekly pay dates

• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance, Holiday Pay