Home Shopping Manager
Job Description
The Home Shopping Department Manager is responsible for leading all aspects of the online shopping and fulfillment operation, ensuring accurate, efficient, and timely order completion while delivering an exceptional customer experience. This role drives sales growth, manages labor and productivity, and ensures high standards for order quality, food safety, and service.
Key Responsibilities- Department Operations
- Oversee daily home shopping operations, including order picking, staging, and customer pickup/delivery coordination
- Ensure all online orders are completed accurately, on time, and according to company standards
- Maintain a clean, organized, and efficient workspace for staging and fulfillment
- Customer Service Excellence
- Deliver a seamless and positive customer experience for all online orders
- Resolve customer issues, substitutions, and concerns promptly and professionally
- Ensure clear communication with customers regarding order status and changes
- Team Leadership & Development
- Recruit, schedule, train, and supervise home shopping associates
- Monitor productivity and performance to meet fulfillment goals
- Provide coaching, feedback, and recognition to build a strong, engaged team
- Sales & Performance
- Drive growth in online sales through strong execution and service
- Monitor key performance metrics such as order accuracy, fulfillment time, and customer satisfaction
- Adjust staffing and workflows based on order volume and business needs
- Order Accuracy & Quality Control
- Ensure proper product selection, substitutions, and handling of perishable items
- Maintain high standards for product freshness, packaging, and presentation
- Verify order accuracy before customer pickup or delivery
- Inventory & Coordination
- Partner with store departments to ensure product availability and minimize out-of-stocks
- Communicate inventory gaps and high-demand items to leadership
- Support proper product rotation and handling practices
- Safety & Compliance
- Ensure adherence to food safety, sanitation, and workplace safety standards
- Maintain compliance with company policies and online shopping procedures
- Ensure safe handling of all products during picking and staging
- Previous retail, grocery, or e-commerce fulfillment experience required
- Leadership or supervisory experience preferred
- Strong organizational and time management skills
- Ability to work in a fast-paced, high-volume environment
- Strong communication and problem-solving abilities
- Flexible availability, including nights, weekends, and holidays
- Highly organized and detail-oriented
- Strong sense of urgency and efficiency
- Customer-focused mindset
- Effective team leader and communicator
- Adaptable and results-driven
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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