Service Delivery Manager - Global Client Management (GCM) Technical Advisory

Service Delivery Manager - Global Client Management (GCM) Technical Advisory

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

• Lead, coach, and develop a team of Technical Account Managers and Technical Advisors supporting global customers.
• Build a high-performance culture focused on accountability, collaboration, and continuous learning.
• Conduct regular performance reviews, career development planning, and talent calibration.
• Develop next-generation technical leaders through structured capability-building programs.
• Own end-to-end escalation governance for complex customer, technical, and operational issues.
• Drive proactive engagement models, enabling teams to deliver insights, recommendations, and lifecycle guidance.
• Guide teams in delivering proactive technical advisory services, including optimization, planning, and best practices
• Monitor and drive key performance metrics including customer experience (TCE), revenue, consumption, and operational efficiency.
• Use data and insights to identify trends, risks, and improvement opportunities.
• Ensure consistent, high-quality delivery aligned to global standards and best practices.
• Promote adoption of new tools, platforms, and automation to improve delivery efficiency.
• Ensure teams are equipped to deliver value-driven, outcome-based engagement.
• Act as a key interface between delivery teams and global stakeholders.
• Collaborate with cross-functional teams including Customer Success, Sales, and Delivery Operations.
• Support strategic initiatives such as service transformation, new offerings, and process improvements.
• Contribute to budgeting, headcount planning, and resource allocation.
• Lead change management initiatives for new delivery models, tools, or organizational shifts.
• Drive adoption of transformation programs aligned with customer success and service evolution.

What you need to bring:

• 8+ years of experience in technology services, service delivery, or technical customer-facing roles.
• Proven experience in leading and developing high-performing technical teams.
• Strong track record of delivering against customer experience and business KPIs.
• Demonstrated experience handling high-impact customer escalations and executive-level interactions.
• Experience managing global, virtual, and multi-cultural teams.
• Solid understanding of IT services delivery models and customer success frameworks.
• Strong analytical skills with experience using operational and financial dashboards.
• Excellent communication, presentation, and stakeholder management skills.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#operations

Job:

Services

Job Level:

Manager_1

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.