Manager

Job Title: Manager

Location: Nevada, Missouri
Department: Employment Services
Employment Type: Full-time

Job Summary:
Are you a driven leader who thrives on making a meaningful impact in the lives of others? Join our compassionate and collaborative team where you will empower individuals to achieve independence, meaningful employment, and improved quality of life. In this role, you’ll have the opportunity to lead dynamic programs, develop high-performing teams, build community partnerships, and directly influence outcomes that change lives. We’re seeking a motivated professional who excels in communication, leadership, organization, and problem-solving, with a passion for serving individuals facing barriers to employment and independence.

The Manager, Firefly is responsible for overseeing the daily operations of assigned office(s), programs, and/or service regions. This leadership role ensures high-quality service delivery, performance management, fiscal oversight, and strong relationships with referral and funding sources. The Manager collaborates with senior leadership to plan, implement, and continuously improve services while maintaining a client-centered approach and ensuring compliance with all regulatory and organizational standards.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

· Lead and inspire a team to deliver high-quality, person-centered services that support individuals in achieving employment and independence goals

· Develop and maintain strong relationships with referral sources, employers, and community partners to expand opportunities and program growth

· Oversee program operations to ensure timely service delivery, achievement of performance benchmarks, and positive client outcomes

· Monitor and coach team performance through observation, feedback, and goal setting to drive productivity and service excellence

· Ensure compliance with CARF standards, confidentiality requirements, and organizational policies through ongoing quality assurance practices

· Review documentation, client records, and service plans for accuracy, completeness, and meaningful engagement

· Manage staffing needs including recruiting, hiring, training, scheduling, and performance evaluations

· Track financial performance including revenue, expenses, billing, and reimbursement to ensure fiscal responsibility

· Support case management activities as needed, including maintaining a small caseload and assisting with service delivery

· Analyze program data and outcomes to identify improvements, maintain high placement and retention rates, and ensure client satisfaction

· Communicate effectively with internal teams and external stakeholders to advocate for clients and promote service awareness

· Participate in strategic planning, program development, and identification of new funding opportunities

Education, Experience, and/or Credential Qualifications:

· High school diploma or equivalent required

· Associate’s or bachelor’s degree in human services, human resources, or a related field preferred

· Bachelor’s degree required for designated professional management responsibilities in applicable waiver services (relevant experience may substitute where applicable)

· Minimum of two (2) years of leadership experience in employment services, social services, personnel management, or a related field preferred

· Experience supporting individuals with disabilities or barriers to employment, education, or independent living preferred

Additional Qualifications:

· Strong customer service, leadership, and interpersonal skills

· Proficiency in computer applications including Microsoft Word, Excel, and electronic data systems

· Excellent verbal and written communication skills

· Valid driver’s license, acceptable driving record, and current auto insurance required

· Successful completion of background checks including criminal, driving, abuse/neglect, and fingerprint screenings required

Physical Requirements

· Perform sedentary work, including sitting for extended periods with occasional standing or walking

· Lift, carry, push, or pull up to 10 pounds occasionally

· Use hands and fingers repetitively for typing, writing, and operating office equipment

· Maintain visual focus and manual dexterity for computer-based tasks throughout the workday

Keywords: Manager, Employment Services, Leadership, Program Management, Social Services, Team Development, Client Services, Workforce Development, Case Management, Nonprofit