Network Analyst/ Network Support Analyst/Technology Specialist

Job Title: Technology Specialist Level II 

Location: Loudon, TN 37774

Duration: 5+ Months

In this position, the candidate will work normal business hours during the day, but there is also on-call hours during 2nd and 3rd shift. There is premium pay for having to go in during off hours

Installation of PC, troubleshooting hardware, on-site troubleshooting. This is a temp position for 6 months, covering for a leave.

Purpose:

Support the day to day operations of PC’s and networking equipment for the manufacturing location. Coordinate small to medium size IT projects for the mill and contribute to large IT projects.

Customers:

Primary customers will be the site personnel in the office and manufacturing areas. Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope.

Reports:

The incumbent works the ITS Infrastructure Coordination & Delivery Manager and may take functional work direction from others at the facility.

General Duties:

• PC Support – Handles site specific help desk problems that require an office/desk visit.

• LAN Administration Support – performs requests/setup for new employee accounts (LAN, email, etc.).

• Network Support – Installs all new network equipment with assistance from Network Operations team.

• PC Deployment – Performs imaging on new PC’s including software installation.

• Surplus Coordination – Document and coordinate IT hardware surplus equipment process for inventory purposes.

• Server Support/Maintenance – Plans and performs maintenance activities with assistance from the Server team as needed.

• Maintain site Business Continuity Plan for ITS.

• Maintain 1 - 5 year ITS plan.

• Ensure that the LAN and related computer systems are in compliance with established control procedures

• Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided

• Rapidly absorbs new technical information and applies it effectively.

• High School Degree or GED

• 4-7 years of applied experience with demonstrated skills described defined below.

• Troubleshooting and solving basic computer issues, familiar with WinXP, Win7, Win 2003/2008 Server, SQL Server 2003/2008, Networking, LAN networks, Wireless networks, Firewalls, MS Office products, and SharePoint.

If you are interested and want to apply, Please contact:

Himanshu Prajapat

973-606-3290

himanshu.prajapat(at)collabera.com