Portfolio Head - Credit Cards

Mō te Tūranga | About the Role

The Portfolio Head – Credit Cards is a key leadership opportunity to shape the future of Westpac’s Credit Cards portfolio across both Consumer Banking & Wealth (CBW) and Institutional & Business Banking (IBB). In this role, you’ll set the strategic direction and bring it to life, leading the delivery of a forward-looking roadmap that drives measurable commercial outcomes while maintaining a strong focus on risk management and performance. You’ll be at the forefront of key initiatives, ensuring the portfolio remains competitive, innovative, and customer-centric.

You’ll also build strong relationships with industry and external partners, identifying opportunities, influencing outcomes, and strengthening Westpac’s market position. This includes leading Westpac’s Mastercard relationship, which is an important strategic partner for the bank. With a sharp focus on customer experience, you’ll unlock new avenues for growth and differentiation. As a senior leader, you’ll inspire and develop a high-performing team of product professionals, while playing a key role within the Everyday Banking Leadership Team contributing to strategic decision-making and delivering real commercial impact.

If you are a strategic, commercially astute leader who thrives on driving innovation, influencing at pace, and delivering meaningful customer and business outcomes then this is your opportunity to make a lasting impact, Apply now!

Nā tāu rourou | What will you bring?

• Product management experience within financial services (10+ years).

• Significant Cards experience.

• Experience leading across a value chain, including driving a high-performance culture for your direct team (within financial services).

• Demonstrated experience improving NPS, commercial, risk and people outcomes, including through data driven insights.   

• High levels of commercial acumen, leadership capability and delivery focus demonstrated through measurable results.

• Proven experience managing third party relationships and achieving mutually beneficial outcomes

• Influencing and relationship building to an Executive level, with dynamic story telling.

• Ability to strategically review trends and macro customer behavioural shifts, and plan and refine initiatives accordingly

• Strong stakeholder management - influence at all levels within the Financial Services industry

• Experience managing third party relationships

• Strategy, risk, or product governance experience.

Westpac Hei Wāhi Mahi | Working at Westpac
Immerse yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

24 June 2026