Job Description
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About the Organization
American Income Life is a global insurance organization supporting working families across the United States, Canada, and New Zealand, with operations in New York through its wholly owned subsidiary, National Income Life Insurance Company.
For more than 70 years, American Income Life has provided life, accident, and supplemental health coverage to members of labor unions, credit unions, and professional associations. Our approach is relationship-driven, focusing on personalized service and meeting clients in the environment where they feel most at ease.
Role Overview & Responsibilities
Provide benefit enrollment information and confirm eligibility
Manage inbound customer service and inquiry calls
Route and return client phone calls promptly
Assist members with coverage requests while acting in their best interest
Prepare and explain customized coverage options using our Needs Analysis system
Collaborate with leadership to remain current on products, services, and internal guidelines
What We Offer
Comprehensive training from day one
Fully remote, work-from-home position
Competitive compensation structure
Defined career growth and advancement paths
Full benefits eligibility after 90 days
Strong commitment to work-life balance