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Manager, Employee Relations
108 WILMOT ROAD,DEERFIELD,IL 60015Posted 1 weeks ago
onsite
Job Description
Job Summary
Responsible for managing and facilitating all delivery of Employee Relations policies, procedures, and activities to ensure alignment, consistent interpretation and application of laws, personnel policies and procedures. Responsible for providing leadership, supervision, mentoring, and coaching/training to the Employee Relations team in order to promote positive employee relations, operational excellence and optimal customer service.
Job Responsibilities:
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Responsible for managing and facilitating all delivery of Employee Relations policies, procedures, and activities to ensure alignment, consistent interpretation and application of laws, personnel policies and procedures. Responsible for providing leadership, supervision, mentoring, and coaching/training to the Employee Relations team in order to promote positive employee relations, operational excellence and optimal customer service.
Job Responsibilities:
- Manages Employee Relations team responsible for providing guidance and counsel to management and team members including administering personnel policies and researching and/or investigating team member concerns in a fair and consistent manner that promotes positive employee relations. Manages Employee Relations team responsible for counseling managers with respect to federal, state and local EEO and labor laws, ensuring consistent application of policies and procedures in accordance with relevant laws. Ensure appropriate skill development of Employee Relations Specialists in conducting workplace investigations and conflict resolution.
- Manages select Employee Relations cases that have been escalated, routed or assigned based on case type or other guidelines. Reviews and approves recommended courses of action for select cases based on case type or guidelines. Maintains thorough knowledge of federal, state and local EEO and labor laws and knowledge in the field of Employee Relations.
- Maintains working relationships that include open communication and collaboration with field resources, Employment Law, HR Centers of Excellence, and any other teams that are involved with or impacted by guidance from Employee Relations. Acts as a liaison with Employment Law to address cases that may result in potential legal action.
- Collaborates with appropriate parties to forecast volume and monitor handling of Employee Relations inquiries, and provides input into budget/resource needs.
- Oversees the day-to-day operations and initiatives within the HR functional area and supports the HR Director in establishing goals, priorities, and plans of action for HR function. Oversees the integration of processes within the HR function to ensure optimal customer service and productivity.
- Plans the short, medium, and long term strategic direction of the functional area activities in accordance with the Director. Continuously reviews and refines this direction / roadmap with the HR Director in order to promote effective delivery of initiatives. Assists the Director in the deployment of corporate HR initiatives to ensure optimal delivery and customer acceptance and the deployment of repeatable/sustainable processes and procedures.
- Provides reporting feedback to the Director on issues / insights related to the HR functional area. Performs analytical reviews of key performance indicators and manage operational reports as appropriate. Analyzes and reports on possible process & risk impacts within functional area and proposes corrective action. Drives continuous improvement and service delivery excellence within the HR functional area by ensuring a well-controlled environment through effective processes, workflow, and technology. Implements the agreed upon Service Level Agreement (SLA) metrics for the HR functional area. Proactively and continuously monitors coverage and response times in order to achieve and/or refine SLAs. Collaborates with appropriate parties in the assessment of customer feedback surveys and other modes of employee engagement tracking. Conducts annual internal and external benchmarking on functional area matters so as to enhance the efficiency and effectiveness of the function.
- Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
- Manages, develops and controls departmental expenditures against the expense budget.
- Serves as a liaison for a particular business area and contributes to the relevant team meetings as needed.
- Ensure that each business unit and their respective locations maintain a work environment that is conducive to employee self-representation. Ensures delivery of HR M&A activities and provides guidance and oversight for functional area specialists, who are identified as points of contact for HR M&A initiatives.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.