Grant Funded Medical Case Manager - Early Intervention Program (Ryan White Program) - Voorhees, NJ

Job Details

The Medical Case Manager serves as a key member of the Early Intervention Program (EIP) care team, supporting individuals living with HIV and other medically and socially complex patient populations through comprehensive care coordination, linkage to services, and patient engagement activities.
The Medical Case Manager collaborates closely with physicians, nurses, behavioral health providers, and community-based organizations to assess patient needs; coordinate medical, behavioral health, and supportive services; facilitate appointment scheduling and follow-through; and assist patients in addressing barriers to care including housing instability, transportation, insurance, behavioral health needs, and other psychosocial challenges.
The Medical Case Manager is responsible for timely and accurate documentation in accordance with Ryan White, HRSA, Jefferson, and departmental requirements and supports delivery of the Jefferson Experience through professional, compassionate, and responsive patient-centered care.

Job Description

Clinical/Care Coordination:

• Coordinate medical case management services for patients enrolled in the Ryan White Early Intervention Program (EIP)
• Conduct patient outreach, engagement, intake, reassessment, and follow-up activities
• Assist patients with linkage and retention in HIV medical care and supportive services
• Coordinate referrals for behavioral health, housing, transportation, substance use treatment, benefits enrollment, dental care, specialty care, and other community resources
• Collaborate with multidisciplinary clinical teams during huddles and clinic sessions to support patient care needs and workflow

Documentation/Compliance:

• Maintain timely, accurate, and compliant documentation within Epic, CAREWare, and other required systems
• Ensure compliance with Ryan White, HRSA, HIPAA, and organizational documentation standards
• Assist with audit preparation activities and operational reporting requirements as needed

Workflow/Responsiveness:

• Monitor provider referrals, patient needs, and assigned caseload to ensure timely follow-through and resolution
• Respond promptly to provider, patient, and operational requests within a fast-paced ambulatory environment
• Participate in clinic workflow activities, including occasional evening clinic support as operationally required

Field/Community Work:

• Participate in field-based outreach, home/community visits, and patient engagement activities as needed
• Maintain professional boundaries and adherence to organizational policies during field activities and patient interactions

 Minimum Qualifications:

• Bachelor’s degree in social work, psychology, public health, health administration, or related field preferred
• Minimum 3 years of experience in medical case management, care coordination, ambulatory healthcare, Ryan White services, HIV care, behavioral health, or related healthcare setting preferred
• Experience working with medically and socially complex patient populations strongly preferred
• Strong organizational, documentation, and follow-through skills required
• Ability to work collaboratively in a fast-paced clinical environment and respond to changing patient and operational needs
• Strong verbal and written communication skills required
• Ability to maintain professionalism and effective working relationships with patients, clinicians, staff, and community partners
• Reliable transportation required for community-based activities

Preferred Experience:

• CAREWare experience preferred
• Ryan White / HIV experience preferred
• Epic experience preferred
• Bilingual skills preferred
   

Important Additions:

Ability to work effectively with patients experiencing behavioral health conditions, housing instability, substance use disorders, trauma, and other complex psychosocial barriers.

Demonstrated ability to manage competing priorities while maintaining responsiveness, professionalism, and timely follow-through in a clinical environment and during field work.

Salary Range

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Positions posted as annual salaries reflect an estimated amount for a 1.0 Full-Time Equivalent (FTE) (i.e. 40 hour equivalent)), positions for less than 1.0 FTE will be prorated.)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Kennedy University Hospitals, Inc

Primary Location Address

333 Laurel Oak Road, Voorhees, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.