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Train Service Controller (Communications), NSEWL
Singapore, SGPosted 1 weeks ago
remote
Job Description
Job Purpose
Responsibilities
- Develop communication plans and communicate to the public via audio and visual means.
- Monitor social media and identify trends and potential issues.
- Provide situation updates and alternatives to enhance commuters’ travel experience, particularly during a train service delay.
- Liaise with external agencies.
- Generate fault request to the relevant departments.
- Able to perform rotating shifts, including duties on weekends and on public holidays.
Qualifications & Work Experience
Diploma in any discipline
Skills
- Able to converse and make public train announcements in both English and Mandarin effectively.
- Good inter-personal and communication skills and able to work independently as well as in a team environment with individuals of diverse backgrounds.
- Highly motivated
- Able to work under pressure.
- Able to think strategically.
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.