Facilities Technician

This position will serve as a member of the Facilities Team to provide 24-hour comprehensive maintenance support for all company divisions. The divisions will include Convenience Stores, Casinos, Car Washes, Hotels, and the Corporate Office. This position is located at the Corporate Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to facility maintenance calls and service requests from all divisions via phone and ticketing systems.
• Provide technical troubleshooting and support to all divisions over the phone
• Coordinate repairs by identifying issues, recommending solutions, and ordering parts as needed.
• Create, issue, and document work order tickets in the work order tracking system following each service call.
• Troubleshoot and support fuel systems, car wash equipment, and deli equipment remotely, and dispatch vendors when necessary.
• Assist in diagnosing plumbing, electrical, HVAC, and other maintenance issues over the phone, ensuring proper escalation or vendor dispatch.
• Manage and coordinate on-call service requests, including dispatching vendors for mechanical and electrical equipment on a 7-day rotating schedule.
• Remain available by phone at all times during assigned 7-day on-call periods to support urgent maintenance needs.
• Maintain regular Monday–Friday business hours when not on the on-call rotation, supporting daily call center operations and ticket management.

NON-ESSENTIAL DUTIES:

• Assist with warehouse duties as needed.
• Special projects assigned by Supervisor.
• Invoice processing and administrative reporting for the Facilities team. 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software, and Internet software.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver’s License with acceptable driving record
• Ability to obtain a State of Montana DEQ Class B or higher Operator License within 6 months of hire date.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to stand.
• The employee is frequently required to walk and talk or hear.
• The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions; and extreme cold (non-weather)
• The noise level in the work environment is usually moderate.