Director, Service Quality Control

• Develop and implement on-property QA strategies aligned with central quality standards.
• Oversee QA governance and compliance, ensuring adherence to guidelines and quality criteria.
• Define KPIs for quality outcomes, predictability, and efficiency; report insights to leadership.
• Lead continuous improvement through automation-first and shift-left approaches in testing.
• Approve and guide property system releases while maintaining risk visibility.
• Build robust QA capabilities, fostering training in automation, performance testing, and AI technologies.
• Promote a strong community of practice for QA professionals across teams.
• Collaborate with central QA leadership and cross-functional stakeholders to standardise solutions.

• Significant experience in QA/Quality Engineering, demonstrated through senior leadership roles.
• Background in hospitality technology or similar multi-location enterprise system environments.
• Skilled in QA strategy development within Agile environments, ideally Scaled Agile Framework (SAFe).
• Proficiency in QA automation, metrics analysis, and governance frameworks.
• Familiarity with hotel systems (PMS, POS) or willingness to build expertise quickly.
• Knowledge of performance testing, shift-left practices, and emerging technologies including AI-driven QA.
• Strong communication and stakeholder management skills, with a focus on collaboration

What we can offer you

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organisation.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.