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The Exchange

Customer Experience Host - Fort Richardson Troop Store

The Exchange
Posted 1 weeks ago
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Job Description

As a Customer Experience Host at the Troop Store, you will assist customers in finding what they are looking for and ensure the Troop Store is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.

So what can you expect as a Customer Experience Host – Troop Store at the Exchange?
  • Greet every customer with eye contact and smile in your authentic way.
  • Responsible for multiple self-checkout registers while driving outstanding customer experience through proactive and customer focused actions and exceptional service. May assist with regular checkout stations as needed.
  • Acknowledge every waiting customer as soon as they arrive to the Troop Store to let them know you’ll be right with them.
  • Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.
  • Ensure customers have an extraordinary experience while shopping.
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation.
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

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Customer Experience Host - Fort Richardson Troop Store at The Exchange | Renata