Front of House Operations Manager
Job Description
WHAT YOU WILL DO
Lead the Full Front of House
• Supervise both Guest Services and Food & Beverage teams in delivering best-in-class experiences
• Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
• Uphold operating standards and drive guest safety and satisfaction across every touchpoint
• Stay visible on the floor and engage with guests to continuously assess and elevate their experience
Build and Develop the Team
• Lead hiring, scheduling, onboarding, and ongoing development for both departments
• Coach and develop Team members daily and drive engagement across teams
• Delegate clearly and follow up to ensure consistent execution
• Build a unified team culture across Guest Services and Food & Beverage
Manage Operations Across Both Departments
• Manage the game system, bay operations, guest safety, and golf and game supply inventory
• Oversee food and beverage preparation and service standards, including product quality and cost management
• Control department budgets and spending across both functions
• Manage leagues, clinics, retail sales, and venue-wide operational activities
Drive Performance
• Leverage business metrics and trends to maximize profit and revenue across both departments
• Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
• Support opening, closing, and shift management responsibilities as needed
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
CORE COMPETENCIES FOR SUCCESS
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Holds both teams accountable for delivering outstanding guest experiences across all touchpoints
• Gathers and acts on guest satisfaction feedback on behalf of the team
• Addresses gaps in service capabilities before they affect the guest experience
• Creates a guest-first culture that spans both Guest Services and Food & Beverage
Drives Results | Consistently achieving results, even under tough circumstances.
• Pushes both teams to achieve results and meet performance standards consistently
• Fosters a sense of urgency in the team for reaching goals and meeting deadlines
• Leverages metrics and business trends to drive profitability across both departments
• Leads others to persist despite setbacks, high volume, or operational challenges
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Builds a unified, high-performing team across Guest Services and Food & Beverage
• Communicates clear goals and roles to team members in both departments
• Ensures each department has the right skills and that individual strengths are leveraged
• Rewards team efforts and cultivates pride and accountability across both functions
Ensures Accountability | Holding self and others accountable to meet commitments.
• Monitors departmental metrics and holds team members accountable for standards and results
• Accepts responsibility for the performance of both teams and takes action to drive improvement
• Ensures budgets, safety standards, and operational procedures are consistently followed
• Designs feedback loops into daily operations across both departments
QUALIFICATIONS
• 5+ years of restaurant, hotel, or entertainment venue management experience, with at least 2 recent years as an Assistant General Manager or General Manager in a multi-department operation
• Experience leading both food and beverage and guest-facing operations strongly preferred
• High school diploma or equivalent
• Excellent communication, time management, and organizational skills
• Availability to work varied shifts, including evenings, weekends, and holidays
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let’s be real; this isn’t your typical desk job! Here’s what you’ll need to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Sounds like a fit? We can’t wait to meet you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.