Infrastructure Delivery Sr. Manager

Role description • Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency • Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops • Work in collaboration with Sales team (Vertical AM/BDM/Sol. Arch.) to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement • Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM's, Account manager and Practitioner sales