Job Description
About Black Butte Ranch
Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.
Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest’s most beautiful settings.
The Pub at Black Butte Ranch is a popular, seasonal dining destination with stunning mountain views. We are seeking an experienced Front of House Supervisor to lead daily operations, support staff, and ensure exceptional guest service. This role plays a key part in maintaining service standards, training team members, and creating a seamless guest experience.
RESPONSIBILITIES
Lead and support servers, bussers, and counter staff during service
Oversee daily front-of-house operations and ensure high service standards
Greet guests and resolve concerns professionally and promptly
Train, coach, and mentor team members
Manage floor operations including table assignments and service pacing
Coordinate with kitchen and bar teams for smooth execution
Complete closing paperwork, cash handling, and shift reporting
Maintain cleanliness and ensure health and safety compliance
Assist with scheduling, opening/closing duties, and administrative tasks
QUALIFICATIONS
Prior restaurant leadership experience required
Strong leadership and communication skills
Ability to manage cash and complete reports accurately
Calm and solutions-focused in fast-paced environments
Flexible schedule including weekends and holidays
Ability to stand for extended periods and lift up to 30 lbs
Why You'll Love Working Here
This position is eligible for a comprehensive benefits package based on employment status. Benefits include medical and dental insurance, paid time off, and a 401(k) with company match. Team members also enjoy employee discounts at Ranch restaurants, retail, and spa services, complimentary golf, access to Ranch amenities, and discounted skiing at Hoodoo Ski Area.
Offers are contingent upon successful completion of a background check.
Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.