Description

Summary:

The Customer Processing Supervisor performs a variety of duties relative to the timely and accurate entry and reconciliation of Original Equipment Manufacturers (OEM’s) invoices received from our Customers.  Act as a liaison between OEM’s, business representatives to quickly resolve errors, inquiries and status requests.  Possess a defect prevention and continuous process improvement mindset with the ability to provide both system and process improvements for increased efficiencies.  Monitors their respective team to teach and develop their team in the above noted areas to include training, day to day performance issue and perform performance reviews. Must be proficient in the use of the integrated online systems including entry, matching, inquire screens, and additional functions provided by system upgrades.

Duties & Responsibilities:

• Supervise all necessary actions daily to ensure the completion of all invoices received from OEM’s in a timely, accurate manner and in accordance with department service level agreements.  Report issues related to invoicing issues to Senior Management, as applicable. Immediately escalate customer facing issues to Senior management with potential solutions.
• Validate that the proper documentation has been received and all compliance needs are met.
• Supervise and provide direction to the Administrators to ensure daily workload is distributed among team members and completed via tracking documents with a closed loop process for key stakeholder awareness.  Ensure that the team is cross trained in all areas of invoicing.  Manage day to day performance or personnel issues within the team.   Complete annual performance reviews for the Customer Processing team.
• Work with the appropriate OEM’s, Business Representatives and Processing Management team to support key customer metrics.  Work with appropriate OEM’s Business Representatives and Processing Management to improve current processes to meet customer’s needs in a timely and accurate manner.
• Provide direction to Administrators on issues that are non-standard/non-routine and require clarification.  Partner with Business Compliance to ensure policies and procedures remain current and accurate.
• Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing staff.
• All other duties as required.

Basic Qualifications:

• Associate degree
• Experience in Finance and/or Processing Management
• 3+ years of supervisory experience

Preferred Qualifications:

• Bachelor’s degree
• Exceptional customer service skills / professional with a team player attitude
• Must demonstrate excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• The ideal candidate will have basic Microsoft Office skills
• Understanding of accounts receivables and payables
• Strong analytical and problem-solving skills.
• Ability to effectively complete multiple tasks at once with accuracy
• Ability to work in a team environment under tight deadlines with multiple concurrent deliverables

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Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$63,000 - $124,000 Annual Salary

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.