Service Delivery Manager (m/w/d)

Main responsibilities:

• Design the organization and manage the production of one team across a multi-activity scope, on one or more sites.

• Ensure the achievement of production targets and the financial objectives of the contract.

• Lead and communicate the company’s HR policy.

• Optimize and develop the client relationship in a proactive approach focused on continuous service quality improvement.

• Lead projects and manage transitions.

Activities:

• Define needs and organize the resources of the production setup.

• Manage the projects linked to the life cycle of the contract and monitor margin levels.

• Analyze the operational and financial statistics of client accounts within the assigned scope.

• Build action plans and deploy them in coordination with the DM(s).

• Develop continuous service improvement initiatives.

• Build improvement plans and actively contribute to change management.

• Manage the client relationship and contribute to business growth within the assigned scope.

• Supervise and support employees in achieving their objectives.

• Technical and organizational knowledge of production environments.

• Project management and change management techniques.

• Strong command of remote management and people management techniques.

• Excellent written communication skills.

• French & English (Dutch is a big plus)

• A Bachelor’s or Master’s degree in IT or a related field and/or at least 2 years of experience in a confirmed position.

All our positions are open to both women and men and are, of course, open to people with disabilities.