Onsite AV Specialist

How You’ll Contribute: The ADOPT Onsite AV Specialist works daily at an assigned client site, providing technical and operational support for audiovisual systems and services. This role requires strong technical expertise combined with exceptional client relationship skills to ensure superior satisfaction and support the renewal and growth of the ADOPT onsite support agreement. Responsibilities include meetings, conference, and event support; inventory management; reporting; preventative maintenance; and troubleshooting system or equipment issues. The Specialist Lead applies advanced technical skills to maintain, repair, and optimize AV systems and infrastructure. What You’ll Do: Collaborate effectively with Diversified team members and cross-functional departments. Provide technical support for meetings, conferences, and events. Identifies and resolves basic AV issues, including checking cables, connections, and equipment functionality. Sets up and configures standard AV equipment such as projectors, displays, microphones, and speakers. Participate in ongoing training and work under the guidance of senior technicians. Delivers a high level of AV, broadcast, and unified communications (UC) support to clients. Build and maintain strong customer relationships to promote satisfaction and long-term loyalty. Performs preventative maintenance to ensure client rooms and systems operate optimally. Troubleshoots system issues using appropriate test equipment to diagnose, verify, and document performance. Escalate complex issues to Global Service Center agents, field service teams, engineering, or manufacturers as needed. Collaborate with manufacturers on equipment servicing, including technical support, RMA processing, and repair coordination. Document work requests, repairs, and events within ticketing systems.  Provides operational support for meetings and events as required. Maintains accurate daily records of time worked, projects supported, and services performed for reporting and timesheet purposes. Physical Working Environment: This role is typically based in an office or corporate environment but may require work throughout a client’s buildings or campus. Work conditions may include: Accessing equipment in confined or hard-to-reach spaces (under tables, behind displays, ceilings, closets, etc.) Lifting and handling equipment up to 50 lbs. Walking long distances regularly Frequent use of stairs Exposure to varying temperatures across environments Managing occasional high-pressure situations due to system issues or client needs   What You’ll Bring: Education & Certifications: High school diploma or equivalent Required Skills/Qualifications: Ability to pass background and driving record checks Legal authorization to work in the United States (I-9 verification) Demonstrated ability to build strong client relationships and maintain composure in high-pressure situations Desired Skills/Qualifications: 1-2 years of AV systems support experience Post-secondary degree or technical training certification  Client relations or customer service certifications  AVIXA CTS certification or similar industry credentials  Manufacturer certifications (e.g., Biamp, Crestron)  Networking or IT certifications  Experience troubleshooting video walls, DSP systems, and control systems  Familiarity with video conferencing, unified communications, and collaboration platforms  Experience providing in-person technical support to clients  Strong multitasking, organizational, and problem-solving abilities  Proven ownership mindset and solution-oriented approach  Excellent communication and client service skills with reliable follow-through  Strong attention to detail and technical aptitude  Knowledge of computer networking configuration and troubleshooting. Experience providing in-person technical support to clients Strong multitasking, organizational, and problem-solving abilities Proven ownership mindset and solution-oriented approach Excellent communication and client service skills with reliable follow-through Strong attention to detail and technical aptitude