Leader in Development | Rooms

Rooms Leader in Development (LID)    Overview:  The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 5 hours completing Learning Commitments throughout the training property.  Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division.  Each commitment will provide resources and evaluation criteria. Starts June 2026   Responsibilities:  Oversees the performance of staff and takes corrective actions when necessary  Scheduling of staff  Maintains accurate payroll records to ensure staff is paid correctly  Cleaning and inspecting guest rooms  Responds to guest requests and complaints as required  Monitor’s product inventory and order additional products as necessary  Interviewing and selection of staff  Follow up on established training steps.  Handle guest comments and complaints and ensure guest satisfaction.  Communicate with guests and receive feedback.  Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards  Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly    Qualifications:  An Associate’s degree or higher is required, preferably in Hospitality Management.  Previous Housekeeping or Rooms Division experience is preferred.  Must be willing to work 50 hours per week with a flexible schedule  Willingness to relocate upon completion of the program to ensure timely promotion to a management role  Previous experience in a hotel or a related field preferred   Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality   Projects enthusiasm, professionalism and a positive attitude at all times  Pays precise attention to detail, order and cleanliness    Has outstanding written and verbal communication skills, and exceptional phone manner   Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule