Customer Service Representative

• Build, develop and maintain strong relationships with Pymetrics’ largest, enterprise-level clients
• Develop a deep understanding of your client’s businesses, competitors, and verticals.
• In tandem with a Client Partner, define client objectives and success criteria for their partnership with pymetrics
• Partner cross functionally inside pymetrics on continuous improvement programs and drive client specific improvement plans to achieve high client satisfaction; Promote internal advocacy in order to create many-to-many connections between the client and pymetrics
• Customize and execute on change management, training and roll out plans for clients to drive usage and adoption of pymetrics
• Partner with Analytics and I/O Psychology team to conduct ROI, Predictive Validity and Adverse Impact studies that showcase the value that pymetrics delivers
• Oversee and ensure the successful implementation and performance of all pymetrics programs within your account set
• Establish advocacy and adoption of Pymetrics with your clients by acting as a strategic and trusted business partner with executives, decision-makers and individual contributors throughout the client’s organization
• Educate clients on AI-based talent matching best practices and advise on strategies and tactics to drive adoption
• In tandem with the Client Partner, conduct comprehensive business reviews that demonstrate a deep understanding of your client’s goals & results and provide data-backed recommendations that will evolve strategy and maximize success
• Partner with the Sales team to create and implement the success, renewal and expansion strategies to drive account growth
• Maintain a deep understanding of the HR tech industry to facilitate proper competitive positioning and be a credible expert in this space

• BS / BA degree required – MBA preferred
• 7+ years of client management experience
• Strong business acumen and ability to act as a strategic, creative and solutions-oriented business partner for enterprise clients
• Prior experience managing and/or supporting senior level relationships at enterprise clients
• Track record of success driving consistent revenue growth and proactively providing strategic recommendations across your clients
• Outstanding communication, interpersonal and presentation skills
• Experience in human capital management consulting
• Advanced skills in MS Office applications, Word, Excel & PowerPoint

Benefits:

• Health care plan (medical, dental & vision)
• Flexible paid time off
• Family leave (maternity, paternity)
• 401k
• Team budget for training & development
• Stock option plan
• Commuter transportation benefits
• Dog-friendly workplace
• Fun, diverse and intellectually eager coworkers

Finally, we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.