Job Description
POSITION SUMMARY
The Wedding Butler is a dedicated service professional assigned to the wedding couple to ensure a seamless, personalized, and memorable experience throughout their special day. This role focuses on anticipating needs, providing discreet yet attentive service, and acting as a key liaison between the couple and the operations team.
KEY RESPONSIBILITIES
Pre-Event Preparation
- Coordinate with the Event Sales and Banquet team to understand the wedding program, timeline, and specific couple preferences
- Review banquet event order (BEO) and special requests (dietary, cultural, ceremonial)
- Ensure all assigned items (VIP amenities, couple’s table setup, personal items) are prepared and in place
During Wedding Event
- Serve as the primary point of contact for the bride and groom throughout the event
- Provide personalized butler service to the couple (e.g., food and beverage service, wardrobe assistance, refreshments)
- Ensure the couple is comfortable, hydrated, and able to enjoy their meal
- Manage timing cues discreetly (march-in, speeches, cake cutting, etc.) in coordination with the event team
- Handle personal belongings (phones, gifts, accessories) with care and confidentiality
- Quickly respond to any ad-hoc requests or unforeseen situations
Guest & Service Coordination
- Liaise with kitchen and service teams to prioritize the couple’s meals
- Coordinate with photographers, emcees, and planners to ensure smooth program flow
- Support VIP guests when necessary
Post-Event Duties
- Assist the couple with packing personal belongings and gifts
- Ensure proper handover of items to designated persons
- Provide feedback to management on event execution and opportunities for improvement
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
- Minimum 1–2 years of experience in hospitality, preferably in banquets, luxury service, or events
- Strong interpersonal and communication skills
- High level of professionalism, discretion, and emotional intelligence
- Ability to remain calm and composed under pressure
- Detail-oriented with strong anticipation skills
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.