Delivery Excellence Manager - Associate Director - Managed Services
Job Description
Management Level
Senior ManagerJob Description & Summary
Kia ora,
Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.
At PwC, our purpose is clear: to build trust in society and solve important problems.
This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.
Ngā kōrero mo tēnei tūranga / About the role
It’s like working in industry, with the power of PwC behind you.
Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning.
Less ambiguity. More impact. A career that grows with you.
Join our dedicated team in Pōneke / Wellington or Tāmaki Makaurau / Auckland as a Delivery Excellence Manager.
The Delivery Excellence Manager is accountable for driving standardisation, efficiency and continuous improvement across Managed Services engagements, embedding consistent processes, playbooks and performance disciplines that support repeatable, scalable and commercially sustainable delivery.
The role is responsible for establishing and maintaining core delivery standards, process maps, playbooks, templates, governance cadences, performance measures and continuous improvement practices.
Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role
We are seeking someone with a minimum of 5-7 years of experience in managed services, service delivery, operations, delivery excellence, transformation, consulting, operational improvement or a related environment.
Strong understanding of managed services operating models, service operations, service transition, operational governance, SLA management, KPI management, reporting and continuous improvement.
Proven ability to design, embed and improve repeatable delivery processes, operational playbooks, governance cadences, templates and performance management disciplines.
Experience working across service towers, architecture, delivery leads, technical teams and enabling functions to improve consistency, efficiency and delivery quality.
Strong commercial awareness and ability to connect delivery performance, resourcing models, service quality, margin, client commitments and operational scalability.
Ability to identify inefficiencies, duplication, rework, manual effort and opportunities to improve cost-to-serve, scalability and service quality.
Desirable
Certification or training in ITIL, service management, process improvement, Lean, Six Sigma, agile delivery, project delivery, operating model design or similar disciplines.
Experience with service management platforms, workflow tools, reporting tools, process mapping, automation or portfolio performance reporting.
Training or experience in managed services, operational governance, performance management, quality, risk, data, automation or AI-enabled service delivery.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals
Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)
Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.
Flexibility - Flexible working; supportive coaching culture
Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave
Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Mō te aha tāu e tatari ana? / What are you waiting for?
Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html.
Grow here. Go further.
Ngā whakautu ki o pātai / Your questions answered
Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoJob Posting End Date