Application Analyst

  Application Support Analyst                                                  Position Summary The Application Support Analyst is responsible for supporting, maintaining, and optimizing business‑critical applications used across a multi‑residential property management portfolio. This role serves as a key liaison between property operations, corporate teams, vendors, and IT, ensuring application reliability, issue resolution, and continuous improvement. The analyst provides day‑to‑day application support, troubleshooting, user assistance, documentation, and contributes to system enhancements that improve operational efficiency and resident experience.   Essential Duties System Configuration & Enhancements Assist with application configuration, upgrades, patches, and testing activities Participate in system implementations, enhancements, and process improvement initiatives Support reporting, data validation, and integration troubleshooting between systems Help maintain data integrity across applications   Documentation & Continuous Improvement Create and maintain application support documentation, SOPs, and knowledge base articles Identify recurring issues and recommend process, system, or training improvements Contribute to testing and validation of system changes prior to production deployment Support audit, compliance, and security requirements as they relate to applications   Qualifications Education & Experience: Bachelor’s degree in information systems, Computer Science, Business, or a related field preferred. 2–4 years of experience in application support, systems analysis, or IT support roles. Experience supporting enterprise or SaaS business applications. Strong troubleshooting, analytical, and problem‑solving skills. Excellent written and verbal communication skills. Experience working with ticketing systems and documenting technical issues.   Preferred Qualifications Experience in property management, real estate, or multi‑family residential environments. Familiarity with property management platforms (e.g., Yardi, RealPage, or similar systems). Basic understanding of SQL, reporting tools, or data analysis. Experience working with vendors and third‑party application providers. Exposure to application implementations or system upgrades.