Technical Account Manager

Tasks include but are not limited to:

• IT Project Management when onboarding new clients

• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders

• Draw up project plans and timelines.

• IT Procurement

• Good communicator

• Organizing IT resources to meet PMO/Client timelines.

• Maintain relationship with client/client IT into BAU environment

• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations

• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.

• Draft reports on IT Service Delivery and present the data to the Senior Management Team

• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences

• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action

• Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required

• Owning project/client change requests within IT environment

• Must be prepared to chase stakeholders for outstanding actions

• Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT

• ITIL V3 Certified (Desirable)
• IT Qualification’s (Required unless over 5 years IT experience)
• Tertiary Qualification (Desirable)
• Management Qualification (Desirable)