OEM Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success. 

We’re seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency. 

What you will be doing:  

• Act as the day-to-day point of contact for OEM customers 

• Respond to inbound calls and emails regarding orders, products, and delivery inquiries 

• Build strong customer relationships through timely, professional communication 

• Record and manage customer requests, including complaints, returns, credits, and special inquiries  

• Process and manage customer orders with accuracy and attention to detail 

• Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing 

• Ensure timely and accurate execution of orders to meet customer requirements 

• Support transportation coordination and logistics-related activities  

• Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.) 

• Collaborate with internal departments to meet customer specifications and delivery expectations 

• Support sales personnel with issue resolution and customer follow-ups  

• Enter and manage customer quality and warranty claims 

• Work with customers and internal teams to resolve service and product issues 

• Ensure timely resolution and communication of claim status  

• Prioritize and manage multiple tasks while meeting department goals 

• Identify process improvement opportunities to enhance customer experience 

• Maintain accurate records and documentation of customer interactions  

• Other duties as assigned

What We’re Looking For:  

• High School diploma or GED required 

• Associate degree preferred  

• Minimum 3 years of experience in a customer service environment 

• Experience in a B2B environment preferred  

• Strong customer service and relationship-building skills 

• Strong communication skills, both verbal and written

• Able to prioritize and multi-task in fast-paced environments

• Analytical with strong problem-solving abilities

• Collaborative team player; works well cross-functionally

• Customer-focused with strong interpersonal skills

What’s in it for you?  

• Competitive compensation package 

• Full Benefits – Medical, Dental, Vision, and more!  

• Paid Time Off 

• 401(k) matching 

• Opportunity to get in with an industry leading organization 

• Team-oriented culture