Manager, Hyundai Technical Support System
Job Description
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- Manages the HTSS (Hyundai Technical Support System) Knowledgebase (KB) System & Content.
- Manages & leads the HTSS content creation team & Techline Technical Writer(s).
- Oversees and maintains technical content for HTSS (Hyundai Technical Support System) Knowledgebase (KB).
- Oversees internal, external and specialized fix-prints, and iWorksheet based Technotes (TN’s).
- Interfaces with SME’s & other technical experts in key HMA departments to define and create content.
- Oversees and helps support with key cutting machine and other special service tool providers to create related content.
- Supports special service tool providers by providing feedback on HMA needs.
- Supports Techline and other departments to assure necessary content is provided for the HTSS KB.
- Identifies and helps confirm related diagnostic process, training and SST improvement opportunities.
- Supports Techline and HTSS in QSE’s Monthly Quality Report (MQR) meetings.
HOW YOU WILL MAKE AN IMPACT
- Manage HTSS content creation team and Techline Technical Writers to ensure high-quality technical documentation.
- Lead definition and requirements for HTSS system enhancements (minor and major) and oversee development with IT, GITA, HAEA, and HMA DBP.
- Direct HTSS system integration and ensure seamless functionality across platforms.
- Select and publish high-value articles in TechNet Times (TNT) and Genesis Tech Talk (GTT) with accurate, meaningful content.
- Develop, maintain, and continuously improve HTSS technical content to enhance technician and Techline efficiency.
- Analyze diagnostic processes to identify improvement opportunities and reduce unnecessary Techline contact.
- Identify priority content using reporting tools and data-driven insights.
- Participate in technical meetings representing HTSS and provide subject matter expertise.
- Conduct data analysis to identify trends across models, symptoms, and DTCs.
- Collaborate with PA, QSE, FSE, and Safety teams to ensure accuracy and alignment of published information.
- Maintain expert knowledge of Hyundai and Genesis vehicles (current and past 10+ years).
- Update and present MQR content in monthly meetings.
- Define workflow logic, keyword tagging standards, and content architecture for HTSS materials.
- Lead publication, updates, and tagging of HTSS content (DTCs, symptoms, etc.).
- Serve as technical SME for engineering, HMC, and cross-functional teams.
- Communicate with SST vendors to provide feedback and align on tool requirements.
- Support special projects and additional departmental responsibilities as assigned.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree a plus.
- Six or more years of experience in automotive repair & diagnosis.
- Three or more years of direct supervision of employees or contractors.
- Experience in Techline OEM – preferably in Hyundai and/or Genesis role.
- Familiarization/Experience working with special service tool providers – preferably w/Hyundai and/or Genesis a plus.
- Experience with Hyundai HTSS and/or Genesis GTSS Systems (or comparable Technical support system (knowledgebase).
- Strong familiarization with GDSM diagnostic tool
- Expert level technical knowledge related to Hyundai and/or Genesis vehicles, systems, diagnostic tools and processes.
- Computer Graphics (esp. 3D) and Adobe PDF document creation experience a plus.
- Expert level automotive repair skills with strong diagnostic abilities.
- Logic oriented with strong technical communications skills both written and verbal.
- Strong interpersonal and communication skills.
- Strong organizational skills.
- Excellent time management skills.
- PC software skills (Excel, Word, PowerPoint, Teams, etc.).
- Computer Graphics (esp. 3D) utilizing CorelDraw, photoshop, illustrator and acrobat PDF document creation experience a plus.
- Strong data analysis and visualization comprehension, creation capabilities a plus.
- ASE Certifications a plus.
- Hyundai Technician Certifications a plus.
WHAT HYUNDAI CAN OFFER YOU
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
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Holiday Pay - the company shuts down with pay between Christmas and New Years.
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Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
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401(k) retirement plan with Employer Match
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Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
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Vacation and sick time off
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Employer-paid basic life and disability coverage, including Paid-Family Leave.
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Mental health, wellbeing, and employee assistance program
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Health advocate (support)
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Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
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External Training and Development Programs
- Compensation Range: $91,000.00 - $130,000.00 annual base salary
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Normal office duties.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.