About Exotel

Exotel is the emerging market's leading full-stack customer engagement platform and business-focused virtual telecom operator. The cloud-based product suite drives 70 million conversations every day for more than 6000 businesses across India, Southeast Asia, the Middle East, and Africa. Exotel is on a mission to move enterprise customer communication to the cloud, and is known for its strong engineering culture, scalable AI solutions, and commitment to innovation.

Role Overview

This role is ideal for a strategic recruiter who has demonstrated success hiring across both technical and non-technical functions across levels. You will bring experience from software product/startup companies to hire across functions, driving processes that ensure quality of hire and strengthen Exotel's talent pipeline.

Key Responsibilities

Own the full recruitment lifecycle for high-priority senior roles across both technical and non-technical functions.
Develop and execute advanced strategic sourcing strategies to target passive candidates and build robust, long-term talent pipelines for future hiring needs.
Serve as a trusted advisor to senior business leaders and hiring managers, partnering closely with them to define role profiles and customised recruitment strategies across diverse functions.
Utilise data, market intelligence, and benchmarking exercises to optimise recruitment processes, measure hiring quality, and provide regular reports to leadership on progress and outcomes.
Drive initiatives emphasising automation and scripting to improve the efficiency and speed of execution within the TA function.
Act as a brand ambassador for Exotel, ensuring a superior candidate experience and promoting the company's employer brand across multiple channels.
Manage complex offer negotiations and work with candidates to effectively close top talent across all functions.
Continuously refine talent acquisition processes to support scalable, agile hiring necessary for a rapidly expanding company.
Collaborate with business leaders and HR Business Partners to ensure seamless alignment of talent strategy with organisational goals.

Required Skills

5 to 7 years of experience in talent acquisition or recruiting, with demonstrated expertise hiring for both technical and non-technical roles.
Mandatory: Prior experience in a software product company with significant exposure to high-growth startup environments. Candidates without this background will not be considered.
Proven track record managing full-cycle recruitment across technical and business functions at senior levels.
Expertise in strategic sourcing and market mapping techniques for niche and senior talent across functions.
Strong analytical skills with the ability to use recruitment metrics and data-driven insights to optimise processes.
Proficiency in using applicant tracking systems (ATS), LinkedIn Recruiter, and advanced sourcing tools.
Exceptional written and verbal communication skills, including the ability to influence key stakeholders at the CXO/Director levels.
Skilled in negotiating complex offers and managing expectations to close difficult hires.

Preferred Skills

Experience with employer branding initiatives and working with marketing teams on recruitment campaigns.
Understanding of HR systems and seamless onboarding processes.
Exposure to hiring across both India, middle east & south east asia markets preferred.

Qualifications

Bachelor's degree in a related field; MBA is preferred.

Location: Bangalore / Gurgaon

Talent Acquisition Lead

Job Description