Product Manager & Client Operations Specialist
Job Description
This position will take ultimate ownership of assigned products and is directly responsible for product management, partner relationship management, and business development. This position is directly responsible for financial management, education, marketing, administration, and sales and client support of assigned products. This position will regularly meet with product partners to establish and maintain a deep relationship and become the internal subject matter expert (SME) in order to effectively champion products.
This position will independently establish and implement marketing/business plans designed to educate our sales team, stimulate sales activity, and support product growth.
This position will ensure assigned products are accurately represented, rated and connected to Allied’s point-of-sale delivery system (iQQ) as well as lender’s Application Programming Interfaces (APIs).
This position will work with senior management to establish budgets and manage monthly financials. In addition, the position will manage and support corporate initiatives.
Job Duties and Responsibilities:
Product Management
Take ultimate ownership of assigned product(s). Meet with assigned product providers regularly to remain Allied’s internal subject matter expert (SME) in order to champion products and manage provider relationships for assigned products.
Understand product and market relevance and trends
Ensure compliance regulations/requirements
Identify competitors and understand competitive marketplace to effectively communicate information in order to drive marketing strategies
Oversee, develop, maintain, and monitor lead registration and pipeline tracking and reporting
Maintain accurate product setup, quoting and fulfillment through Allied’s point-of-sale delivery system (iQQ)
Oversee implementation, maintenance, and accuracy of all rates, taxes and program features in iQQ
Troubleshoot product technical discrepancies
Submit and test enhancements including testing and certification of new Application Programming Interfaces (APIs)
Maintain flex grids to ensure proper rating, verbiage and other product related changes
Provide product and sales support to Allied team members and clients
Perform and/or participate in sales presentations and product demonstrations
Coordinate with Allied Legal for research and communication of product compliance to the Allied field and clients
Manage and monitor monthly product financials, control expenses to adhere to the established budget, understand and explain variances, develop and implement remediation plans, assist with developing the annual budget for assigned products.
Manage partner commission detail and financial resolution
Perform at provider commission audits and resolve any issues
Business Operations
iQQ business unit representative for all point of sale products, maintaining bi-weekly touchpoints with Product Owners to provide multi-product context on tickets, enhancements, bugs, etc.
Ensures the thorough development and testing of system enhancement executables as they apply to POS technology systems and products
Define and launch new products to meet and exceed business objectives
Systematically assess the effectiveness of business procedures in alignment with organizational goals, proactively identifying and implement operational improvements.
Serve as the business unit representative for the iQQ Business Continuity plan ensuring high value clients are able to continue quoting and selling in the event of a full outage
Collaborate with all departments within PM&CS to furnish essential data and information required for the seamless execution of C-Suite and Executive Reviews, emphasizing the operational intricacies.
Identify opportunities for new PowerBI reports in conjunction with the Data Intelligence and Product Teams. Advise on report development, test report functionality and ensure consistency across all products.
Business Development
Independently establish and implement business/marketing plans for both new and existing products to educate our sales team, stimulate sales activity, and support product growth.
Create, update, and distribute product information and marketing material to support marketing plans and drive sales and revenue growth
Oversee complex client implementations
Manage partner commission detail and financial resolution
Partner Relationship Management
Meet with Partners regularly to establish and maintain a good working relationship
Establish yourself as Allied product SME
Ensure Allied receives timely payment from providers
Work together to ensure product is rated and setup properly as well as troubleshoot technical discrepancies
Explore new ways to market the product in order to bring on more lenders and increase sales
Provide suggestions/ideas on how to effectively work with Allied Reps
Ensure partner and Allied reps are working cohesively and partner’s actions are complimentary to Allied’s
Manage all escalated issues
Work together to mitigate losses by implementing case management as needed
Qualifications (Education, Experience, Certifications & KSA):
Bachelor’s degree in a related field required
3-4 years of directly related work experience required
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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